Disney

Communication to Clients Booked at Disneyland Resort Hotels Through November 14

As we’ve shared previously, the Downtown Disney District at Disneyland® Resort has begun a phased reopening. The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Disneyland Park and Disney California Adventure® Park remain closed and will reopen at a later date, pending state and local government approvals.

Guests may be receiving email communication from us if we have their contact information, and if they have a Disneyland Resort hotel reservation between now and Nov. 14, 2020, letting them know they may modify or cancel their Disneyland Resort hotel reservations or Walt Disney Travel Company packages. Please see an example of that Guest communication below. We are asking Guests who didn’t book directly with Disney to call their Travel Professional. 

SAMPLE GUEST COMMUNICATION THAT GUESTS MAY RECEIVE FROM US

Dear Guest, 

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through November 14, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Sincerely,
Disney Destinations LLC

Communication to Clients Booked at <i>Disneyland</i> Resort Hotels Through November 14 was originally published on October 29, 2020 at 11:47AM by Disney Destinations. Far Beyond Infinity Travel Blog takes no responsibility for errors in syndicated content.

Source: Disney Destinations

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