CLIA

Disney Cruise Line Extends Suspension of All Departures through December 31, 2020

Earlier, it was posted by Disney Cruise Line Blog that Remaining December 2020 sailings were removed from the Disney Cruise Line website. It is not confirmed that in addition to Royal Caribbean and Norwegian Cruise Lines, Disney Cruise Line will also be suspending sailings through at least the end of 2020. This is done in conjunction with the rest of the lines who are part of Cruise Line International Association (CLIA).

Below is the notification to Travel Agencies about the latest update on the suspension of travel for 2020 sailings.

Our team at Disney Cruise Line remains focused on the health and well-being of our guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations.

As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings through December 2020. Sailings are cancelled on board the Disney Fantasy through December 26; Disney Wonder and Disney Magic through December 30; and the Disney Dream through December 31. 

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. Affected Guests and travel professionals will receive an email from Disney Cruise Line outlining details and next steps.

Guests who booked their reservation through a third party should contact them directly with any questions. 

Please note that we will continue to protect travel professionals’ commission on the original sailing that is paid in full and cancelled by Disney Cruise Line. For reservations that were booked using a Future Cruise Credit from a sailing previously cancelled by Disney Cruise Line, commission on a second sailing will be earned only if the sailing commences and will not be earned if the sailing is cancelled by Disney Cruise Line. In this instance, commission will be paid following the standard commission payment process

A SeaMail about this will be going out today. Below is a sample of the message being sent.

SAMPLE GUEST EMAIL
Dear [Guest who booked with a Travel Agent],

All of us at Disney Cruise Line hope you and your family are staying well.

Our team at Disney Cruise Line remains focused on the health and well-being of our Guests and team members. We are carefully reviewing the guidance from the U.S. Centers for Disease Control and Prevention and working together with industry partners on a path to resuming operations. As we continue to refine our protocols for our eventual return to service, we have decided to cancel all sailings through December 2020.

In light of this cancellation, we are offering affected Guests who have paid their reservation in full the choice of a 125% future cruise credit to be used for a future sailing prior to May 31, 2022, or a full refund. The credit has automatically been added to your account. Once you have decided on an alternate sail date, you may contact your travel agent. Your agent may place a reservation on hold for you by applying this credit as a payment option when booking a new reservation online. Guests that have not paid their reservations in full will automatically receive a refund of what they have paid so far.

Thank you for your patience and understanding during these challenging times. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.

Sincerely,
Cast & Crew 
Disney Cruise Line

*The Future Cruise Credit (FCC) is equal to 125% of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. The FCC is only valid for sailings departing prior to May 31, 2022. Your original reservation must be paid in full to be eligible for the FCC. The FCC is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and Guests are responsible for any balance due after the FCC has been applied. If you end up not being able to use the FCC, you will be eligible for a refund up to the amount of your original voyage fare plus the cost of the Vacation Protection Plan, if applicable. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a FCC are not eligible for an additional FCC.

For the most up-to-date restrictions, please visit here.

Source: Disney Destinations.

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